How-To/Guides

Read stories and how-to articles to level up your strategies.

How to Leverage Call Metrics to Improve Call Center Performance

Daniel Htut

Learn how to leverage call metrics and AI tools like Glyph AI to boost call center performance, enhance customer satisfaction, and streamline operations in this guide.

How to Start a Virtual Call Center [Full Guide]

James Brolin

Starting a virtual call center can be an excellent way to create a flexible and scalable customer service operation. Here's a step-by-step guide to help you set up and manage a successful virtual call center

Call Center Best Practices - A Comprehensive Guide for Success

James Brolin

Discover how to improve your call center with best practices for efficiency, customer satisfaction, and performance. Learn how data extraction tools can optimize results

Why Call Centers Should Use Data Extraction Tools [Full Guide]

James Brolin

Learn how to improve call center performance with data extraction tools like Glyph AI. Our guide shows how to turn unstructured data into valuable insights.

How to Avoid These 9 Phrases That Upset Customers

James Brolin

Learn how to avoid 9 phrases that upset customers and improve communication with practical alternatives. Discover how technology can help identify issues in real-time.

8 Sales Metrics Your Team Can't Afford to Ignore

Track 8 key call metrics like volume, talk time, and callbacks to boost sales productivity. Monitoring these KPIs helps managers optimize team performance.

How to Empower More Women in Sales Careers [With Case Studies]

Why women are underrepresented in sales and how to change that. Tips to attract, hire, support, and promote more women in sales. Make sales teams inclusive.

Work from Home Hacks (5 Ways to Stay Focused and Productive)

Boost productivity at home: set a routine, minimize distractions, take breaks, create a dedicated workspace, and avoid multitasking. Essential for remote work.

How to Write a Meeting Summary (Tips, Structure, and Best Practices)

Learn how to write a clear and concise meeting summary with our step-by-step guide. Discover tips, best practices, and an effective structure for capturing key points, decisions, and action items in every meeting

15 Metrics to Track for Sales Team Performance [With Explanation]

Track these 15 essential sales metrics to boost team performance, improve strategies, and drive revenue growth with data-driven insights

How To Sell in Uncertain Times [Guide for Sales]

Learn strategies to boost sales and thrive in uncertain times. Adapt to change, build resilience, and seize opportunities when the future is unpredictable

How to Prevent Burnout in Sales and Customer Support [Full Guide]

Learn how to prevent burnout in sales and support teams with 4 practical strategies. Boost morale, well-being, and productivity with actionable tips

What is Timeboxing?

Learn how timeboxing helps you manage tasks by setting fixed time limits, improving productivity, preventing perfectionism, and maintaining work-life balance.

Is the Pomodoro Technique Effective?

Discover how the Pomodoro Technique enhances productivity by dividing tasks into focused 25-minute intervals, helping you stay efficient and avoid burnout.

Remote Work Productivity Tips - How to Stay Focused and Get More Done

Boost your remote work productivity with proven tips, time management strategies, and AI tools like Glyph AI for automated meeting tasks

How to Conduct a User Interview - A Full Guide

Learn how to conduct effective user interviews with this comprehensive guide. Tips, best practices, and tools like Glyph AI to improve your process and insights.

How to Run a Productive Weekly Team Meeting [Full Guide]

Learn how to run a productive weekly team meeting with this full guide. Discover tips, strategies, and tools to make your meetings more efficient and effective.

How to Build a Work-Life Balance Routine [Full Guide for Professionals]

Learn how to achieve work-life balance with practical tips, proven strategies, and real-life examples for a healthier, more productive routine

What is a Retrospective Meeting? [How-To, Use Case, Tips]

Learn how to run a successful retrospective meeting with clear structure, actionable insights, and continuous improvement to boost team performance and collaboration.

How to Run A Status Update Meetings - Tips, Best Practices, and Use Cases

Learn how to run effective status update meetings with tips, tricks, and strategies to boost productivity and keep your team aligned and on track.

What is a Stand-Up Meeting? [Full Guide + Use Case]

Boost team productivity with stand-up meeting tips. Learn to improve communication, set goals, address blockers, and run efficient daily stand-ups

How to Transcribe An Interview [Full Guide + Tools]

Learn how to transcribe interviews quickly with our step-by-step guide. Discover tips and tools for accurate, fast transcription in any field

What Is an Outbound Call: Call Center [How-To + Best Practices]

Outbound calls are proactive contacts. Learn best practices for lead generation, sales, and service, with tips for scripts, data, compliance, and campaigns.

3 Key Strategies to Boost Call Center Agent Performance [Full Guide]

Boost call center performance with tips on morale, clear goals, data analysis, and workflow optimization. Master these to increase sales and satisfaction.

Use AI to Take Better Sales Meeting Notes and Close More Deals

Discover how AI notetakers like Glyph enhance B2B sales by taking notes, identifying follow-ups, and shortening cycles. Boost productivity now.