Last Updated: May 03, 2024

This Privacy Policy (the “Privacy Policy”) informs you of our policies and procedures regarding the collection, use, and disclosure of the information we receive when you access and use the website (the “Site”), services, software, mobile applications, content, and all other products and services (collectively, the “Services”) owned, controlled, or offered directly or indirectly by Likemetric Inc. (together with its subsidiaries and affiliates, “Likemetric”, “we,” “our” or “us”).

Likemetric believes that the privacy of its users is paramount and strives to use Personal Information (as defined below) only in the ways outlined in this Privacy Policy. This Privacy Policy is incorporated by reference into our Terms of Service, currently available at https://www.joinglyph.com/legal/terms (the “Terms of Service”). Any terms used herein and not defined will have the meanings given to them in the Terms of Service as the context requires.

By using the Services, you hereby warrant and represent that you have read, understand, and agree to this Privacy Policy and the Terms of Service, and that you are over 18 years of age.

PLEASE DO NOT USE, INSTALL, OR ACCESS THE SERVICES IF YOU DO NOT AGREE TO THIS PRIVACY POLICY.

1. What We Mean by Personal Information

For the purposes of this Privacy Policy, “Personal Information” means any information that pertains to an individual that either directly identifies that individual or makes that individual identifiable when combined with other information from or about that person obtained from any source.

2. Information We Collect

Information You Provide To Us

When you use the Services or otherwise communicate with us, we collect information that you provide to us directly. For example, we collect information in the following circumstances:

• (i) You use our mobile apps or visit the Site;
• (ii) You register for the Services or create an account or profile or accept the creation of an account or profile on your behalf (an “Account”);
• (iii) You access the Services through social networking sites or third-party services;
• (iv) You subscribe to newsletters;
• (v) You purchase a product or service on the Site or in our mobile apps;
• (vi) You invite others to use or join the Services, “share” the Services on social networking sites, or perform other similar actions;
• (vii) You request technical support;
• (viii) You otherwise use our mobile apps or online Services where Personal Information is required for such use and/or participation;
• (ix) You sign up for automated emails or other communications; and
• (x) You contact us via the Site or otherwise communicate with us.

You may choose not to provide information that we request; however, this may limit your ability to use or access the Services. The information you provide to us directly may include, without limitation, the following information that may, alone or in combination with other data, constitute Personal Information:

• Information you provide in connection with registering an Account, including your name, company name, email address, physical address, phone number, calendar data, meeting data, derivatives of such data, and any other information you decide to provide;
• Information you provide to authenticate an Account, including your Account name, password, and any other information you decide to provide;
• Information you provide in connection with completing a transaction or purchase using the Services;
• Information you provide in connection with using the Services, including your name, company name, email address, physical address, phone number, and any other information you decide to provide;
• Information you provide via email, through the “Contact” section on the Site, or by using the contact details listed on various parts of the Site, including your name, company name, email address, physical address, phone number, and any other information you decide to provide;
• Information you provide in order to subscribe to our newsletters and updates, including your email address, the topics for which you wish to receive updates, or any other information you decide to provide; you may always unsubscribe from these emails by following the included instructions;
• If you are one of our customers, suppliers, or prospects, we may process limited Personal Information in the course of our business relations with you, such as when you place an order or request a demo. Such Personal Information may include your name, company, title, email address, phone number, address, order details, and, where applicable, credit registrations and credit limits;
• Transaction and limited (non-PCI) payment data;
• Any other information you may want to share with us, such as Personal Information related to recruitment/job applications.

Moreover, if you contact us, a record of such correspondence may be kept. Additionally, if another user refers you to us by providing your email address, we may send you a message using your email address only to convey such other user’s messages unless you otherwise affirmatively provide your information to us.

Automatically Collected Information

Most of the data we collect through the Site and Services is technical in nature and is collected and processed automatically through application programming interfaces, software development kits, cookies, and similar software-based technologies. Alone or in combination with other data, such automatically collected data may constitute Personal Information. The data we may collect by automated means may include, without limitation:

• Device Data: including, but not limited to, data on device advertising IDs and similar hardware identifiers, and precise location data.
• Usage Data: including, but not limited to, search terms entered and pages viewed.
• Network and Internet Information: including, but not limited to, URLs, Internet Protocol addresses, bounce rates, use of spoofing, active (TCP/IP) ports, number of sessions initiated, click streams, location information, and network/Wi-Fi access points.
• Cookies and Tracking Technologies: Information we collect on the use of the Site via cookies. Please see the “How We Use Cookies and Other Technologies” section below for more information. Google Analytics is used as part of the Site. By employing cookies, Google Analytics collects and stores data such as the time of visit, pages visited, time spent on each page of the Site, the Internet Protocol address, and the type of operating system used in the devices accessing the Site. You can opt out of Google Analytics using a browser plugin available at http://www.google.com/ads/preferences/plugin/.

Information You Post on the Services

The Services may provide voice, video, and text chat, forum, or bulletin board tools to users, as well as the ability to create an “avatar” or other customized profile and Account information. Information that you provide through the use of these tools will be available to the public at large. Likemetric has no obligation to maintain the privacy of any information that you disclose to other users or the public using these functions.

You should exercise caution when deciding to disclose Personal Information through these tools or functions. We strongly advise against posting any information via the Services that could enable strangers to identify or locate you, or information that you do not wish to share with the public.

How We Use Cookies and Other Technologies

Likemetric may use various tracking technologies, such as cookies, web beacons, and local shared objects, on the Site. These technologies may collect information about your device, browsing habits, and usage of the Site, including the type of browser you use, your search preferences, and information about advertisements displayed to you or that you have clicked on. This information enables us to continuously improve the Services.

However, you have the option to disable some of these technologies through the settings on your device or browser, although doing so may affect your ability to fully utilize the Site. It is important to note that these technologies may include unique identifiers that can be stored on your device or within emails sent to you by us.

We are committed to protecting your privacy and will only use this information in compliance with relevant laws and regulations.

3. Use of Collected Information

We use the information you provide to us for the following purposes:

• (i) To further our legitimate interests in providing the Services, including, without limitation, collecting and remitting payment for paid features.
• (ii) To administer your use of the Services and any Accounts you may have with us.
• (iii) To personalize your experience.
• (iv) To provide you with Service announcements or inform you of new releases and features.
• (v) To provide you with further information and offers from us or third parties that we believe you may find useful or interesting, such as newsletters, marketing, or promotional materials.
• (vi) To enforce our Terms of Service.
• (vii) To resolve any disputes between users of the Site or between such users and us.
• (viii) To comply with a legal requirement or process, including, but not limited to, civil and criminal subpoenas, court orders, or other compulsory disclosures.
• (ix) To further our legitimate interest in protecting our rights, property, or safety and the rights, property, and safety of the Services, our users, or the public.
• (x) To contact you to obtain feedback regarding the Site and the Services.

In addition to the purposes described above, we use the information collected automatically to:

• (i) Further our legitimate interests in monitoring and analyzing the use of the Services and for the technical administration of the Site.
• (ii) Improve the Site and the Services.
• (iii) Generate and derive useful data and information concerning the interests, characteristics, and website usage behavior of our users.
• (iv) Verify that users of the Services meet the criteria required to process their requests.

We may use demographic and geo-location information, as well as data logged from your hardware or device, including IP address, device model and ID, MAC address, operating system, application usage data, device time zone, region and language, and click ID, to ensure that relevant advertising is presented within the Services.

4. Third Parties We Share Personal Information With

We may disclose Personal Information that you provide to us or that we collect automatically on the Site and through our Services to the following categories of third parties, but only if it is necessary and in compliance with relevant laws and regulations:

• Service Providers: These include payment processors, web hosting and data storage providers, and other entities that assist us in delivering and developing our Services.
• Public Authorities: This includes law enforcement when we are legally required to disclose information or when it is necessary to protect our rights or the rights of third parties.
• Affiliated Entities: Our subsidiaries and affiliates, or a subsequent owner, co-owner, or operator of our Site and/or Services, and their advisors in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our stock and/or assets, or in connection with bankruptcy proceedings or other corporate reorganization, in accordance with this Privacy Policy.

We are committed to protecting the privacy of our users and will only disclose Personal Information to third parties when necessary and in compliance with relevant laws and regulations. We will implement strict contracts and data processing agreements with third parties to ensure they use Personal Information only for the specific purposes outlined by us and that they protect the privacy and security of the Personal Information they receive.

5. Links to Other Websites

From time to time, the Services may contain links to external sites. These sites may include links to offers and promotions from third parties. We include these links to help you find information, products, or services that you might find helpful or interesting. However, we are not responsible for the content of these sites or what they offer, and we cannot guarantee that they will always be available or functioning properly.

The presence of links to these external sites does not imply any endorsement or affiliation with the individuals or entities that operate or promote them. The terms and conditions of use and privacy policies for any website controlled, owned, or operated by a third party will dictate how you may use that website. You use these third-party websites at your own risk.

Likemetric makes it clear that it is not responsible for any outcomes arising from your use or viewing of websites or other content linked from the Services. By using these links, you agree not to hold Likemetric responsible for any events or issues that may occur as a result of clicking on a link provided in the Services.

6. Security

We understand the importance of privacy and security of Personal Information to our users and have made them a priority. Likemetric employs a variety of industry-standard security technologies and procedures to help protect Personal Information about you from unauthorized access, use, or disclosure. We also conduct training for Likemetric employees on privacy and security issues. You can read more details about Likemetric's security practices at https://likemetric.com/security.

7. Do Not Track Signals and Similar Mechanisms

Some web browsers transmit "do-not-track" signals to websites. Due to differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted or whether they are aware of them. Currently, we do not take action in response to these signals.

8. Managing Your Privacy

We keep your data on your behalf and for your benefit. You can correct, terminate, or delete your Account information by following the instructions on the Services or by emailing us at hi@joinglyph.com. You may also reach out to this email for further assistance and questions regarding the Privacy Policy or to request a copy of your Account data.

If you cancel your Account or request us to delete your information, Likemetric will limit its access to Personal Information to perform what is requested by you and will delete information accessible to us within seven business days.

For certain services, Likemetric may employ Artificial Intelligence (AI) or other similar technologies, which may include the processing of user data. We will take reasonable measures to preserve the privacy and security of such data; however, we are not liable for any loss or harm resulting from the user's use of AI or similar technologies. By utilizing our services, you understand and accept the risks involved with the use of AI or similar technologies and agree to indemnify and hold Likemetric harmless for any claims, damages, or losses resulting from such usage.

In addition, Likemetric provides private cloud services to meet the needs of consumers and businesses wanting their customer data to be strictly isolated. Private cloud customers have greater control over their underlying infrastructure, allowing them to customize it to fit their specific business and regulatory needs. Customers who require strict segregation of their data (such as those dealing with Protected Health Information - PHI) can choose the Private Cloud option to maintain complete control over their compute and data infrastructure, ensuring compliance with their data protection requirements.

9. Your Rights

We take steps to help ensure that you are able to exercise your rights regarding Personal Information about you in accordance with applicable law. If you would like to access, review, erase, withdraw your consent, object to, or restrict the processing of Personal Information we collect about you, you may submit a request to hi@joinglyph.com. We will promptly review all such requests in accordance with applicable laws.

Depending on where you live, you may also have the right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any of your rights concerning your Personal Information. We encourage you to first reach out to us at hi@joinglyph.com, so we have the opportunity to address your concerns directly before you take further action.

10. California Residents

California Civil Code Section 1798.83 requires certain businesses that share customer Personal Information with third parties for the third parties’ direct marketing purposes to respond to requests from California customers regarding the businesses’ practices related to such information-sharing. As of now, we do not share or disclose your Personal Information to third parties for their direct marketing purposes. If we change our practices in the future, we will implement an opt-out policy as required under California law.

Furthermore, subject to certain exemptions, California residents have the following rights regarding Personal Information we may have collected about them:

Requests to Know

You have the right to request that we disclose:

• The categories of Personal Information we have collected about you;
• The categories of Personal Information about you that we have sold or disclosed for a business purpose;
• The categories of sources from which we have collected Personal Information about you;
• The business or commercial purposes for collecting or selling Personal Information about you;
• The categories of Personal Information sold or shared about you, if any, as well as the categories of third parties to whom that Personal Information was sold, by category of Personal Information for each party; and
• The specific pieces of Personal Information collected.

You may submit a request to know using one of the methods described below in “Methods for Submitting Consumer Requests and Our Response to Requests.” The delivery of our response may occur electronically or by mail. We are not required to respond to requests to know more than twice in a 12-month period.

We do not sell, and have not sold in the past 12 months, Personal Information about California residents. Therefore, we have not included a “Do Not Sell My Personal Info” link on our Site. If our practices change, we will update this Privacy Policy and take any necessary action to comply with applicable law. However, we do disclose Personal Information for business purposes as described in the “Third Parties We Share Personal Information With” section above.

Requests to Delete

You have the right to request that we delete any Personal Information about you that we have collected. Upon receiving a verified request to delete Personal Information, we will proceed to delete the information unless otherwise required or authorized by law.

You may submit a request to delete your Personal Information using one of the methods described below in “Methods for Submitting Consumer Requests and Our Response to Requests.”

Authorized Agents

You may designate an authorized agent to make requests on your behalf. To do this, you must provide the authorized agent with written permission to submit a request on your behalf, and we may require that you verify your identity directly with us. Alternatively, an authorized agent that has been granted power of attorney pursuant to Probate Code sections 4000-4465 may submit a request on your behalf.

Methods for Submitting Consumer Requests and Our Response to Requests

You may submit a request for access or a request to delete Personal Information about you via:

• email at hi@joinglyph.com with the subject line “Personal Information Request.”

Upon receipt of a request, we may ask you for additional information to verify your identity. Any additional information you provide will be used solely for verification purposes and not for any other reasons. We will acknowledge receipt of your request within 10 days of receipt. Subject to our ability to verify your identity, we will respond to your request within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason for the delay and the extended period in writing.

To protect your privacy and the security of your Personal Information, we will verify your request by authenticating your Account or by requesting the submission of identifying information, such as a driver’s license or other photo identification. Any disclosures we provide will only cover the 12-month period preceding the receipt of the verifiable consumer request. Our response will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that a fee is warranted, we will inform you of the reason for this decision and provide you with a cost estimate before completing your request.

The Right to Non-Discrimination

You have the right not to be discriminated against for exercising your California privacy rights as described above. Unless permitted by the California Consumer Privacy Act (CCPA), we will not:

• Deny you goods or services;
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits or imposing penalties;
• Provide you with a different level or quality of goods or services; or
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

11. International Transfers of Personal Information

Likemetric is based in the United States. As a result, Personal Information that we collect through the Services and on the Site may be transferred to our U.S. offices. We may also work with third-party service providers in the U.S. and other countries to support our business activities. Therefore, Personal Information may be transferred to, stored on servers in, and accessed from the United States and countries other than the one in which the Personal Information was initially collected. In all such instances, we use, transfer, and disclose Personal Information solely for the purposes described in this Privacy Policy and in compliance with applicable laws.

Accountability for Onward Transfer:

a. Transfer to Third-Party Controllers:

When transferring Personal Information to a third party acting as a controller, Likemetric may enter into a contractual agreement that ensures that the data is processed only for limited and specified purposes consistent with individual consent. The contract may stipulate that the recipient will provide a level of protection consistent with Likemetric’s policies and will notify us if it determines that it can no longer meet this obligation. Upon such determination, the third-party controller may cease processing or take other reasonable and appropriate steps to remediate the situation.

b. Transfer to Third-Party Agents:

When transferring Personal Information to a third party acting as an agent, Likemetric may:

• (i) Transfer such data only for limited and specified purposes;
• (ii) Ensure that the agent is obligated to provide at least a comparable level of privacy protection;
• (iii) Take reasonable steps to ensure effective processing consistent with our obligations;
• (iv) Request the agent to notify us if it determines that it cannot provide the same level of protection;
• (v) Upon notice, take reasonable steps to stop and remediate unauthorized processing; and
• (vi) Provide relevant privacy provisions of its contract with the agent upon request.

Choice:

a. Opt-Out Mechanism:

Likemetric may offer individuals the opportunity to choose (opt-out) whether their Personal Information is disclosed to a third party or used for purposes materially different from the purposes for which it was originally collected or subsequently authorized. Mechanisms for opting out will be made available, though they may not always be applicable.

b. Exceptions:

Choice may not be required when disclosure is made to a third party acting as an agent under the instructions of Likemetric. However, Likemetric shall generally enter into a contract with such agents.

c. Opt-In for Sensitive Information:

For sensitive information, Likemetric may obtain affirmative express consent (opt-in) from individuals prior to disclosure to a third party or use for purposes other than those originally collected or subsequently authorized. Additionally, Likemetric may treat any Personal Information received from a third party as sensitive if it has been identified and treated as such.

12. Compliance with Data Privacy Frameworks

Likemetric complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Likemetric has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) and the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles).

In the event of any conflict between the terms in this Privacy Policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program and to view our certification, please visit: https://www.dataprivacyframework.gov/.

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Likemetric commits to cooperate and comply with the advice of the panel established by the EU data protection authorities (DPAs), the UK Information Commissioner’s Office (ICO), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) regarding unresolved complaints concerning our handling of Personal Data and human resources data received in reliance on the mentioned frameworks.

Likemetric acknowledges that it is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) regarding privacy and data protection matters. Under certain conditions, individuals have the right to invoke binding arbitration. Likemetric is obligated to arbitrate claims and follow the terms set forth in Annex I of the DPF Principles, provided that an individual has invoked binding arbitration by delivering notice to Likemetric and following the procedures and conditions established in Annex I of the Principles.

13. Data Retention

We will delete your Personal Information when it is no longer needed for the purposes for which it was collected or when you request us to do so. Please note that we may be required by law or other legal obligations to retain some of your Personal Information, even after your request for deletion. However, once those requirements are no longer in effect, we will promptly delete your Personal Information in accordance with your request.

We are committed to protecting your privacy and ensuring that your Personal Information is treated with the utmost care and respect. Our security measures and Privacy Policy are periodically reviewed and enhanced as necessary. This Privacy Policy may change as we update and expand the Services. You can determine when this Privacy Policy was last updated by reviewing the "Last Updated" legend at the top of this page.

We will endeavor to notify you of these changes by email, but we will not be liable for any failure to do so. We also encourage you to review this Privacy Policy periodically. If you do not understand any of the terms or conditions of any of our policies, you may inquire via email at security@likemetric.com. Your continued use of the Services after any changes in this Privacy Policy will constitute your acceptance of such changes.

Contacting Us

If you have any concerns or questions about this Privacy Policy, please contact us athi@joinglyph.com

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